Maintenance and Support Services for Client’s Systems.
These include, but not limited to, the following services:
- To co-ordinate and manage maintenance activities arising during duty.
- To perform Defect Management and reporting for the maintenance equipment.
- To oversee the completion of maintenance & repair work performed by the client-appointed maintenance contractors at the client’s system sites, for both corrective and preventive maintenance.
- To coordinate repair/maintenance activities, resources, equipment and information with client-appointed maintenance contractors, including arranging for preventive and corrective maintenance.
- To perform standby duty at client’s operations centres for immediate response to systems fault, and to conduct system health monitoring and daily checks.
- To perform rotating shift (12 hours),
- To attend to faults raised by ops users and provide technical support to ops users, keeping them updated on the status of the faults raised.
- To monitor and report all the faults, alarms and alerts of the electronics equipment & related systems to client appointed maintenance contractor.
- To support client in managing maintenance-related information.
