Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Handle customers’ enquiries via inbound calls and email correspondences
- Escalates enquiries or issues to relevant departments and ensure proper follow-up
- Ensure quality customer service and maintaining good phone etiquette
- Provide customer support activities
- Manage and process sales agreement
- Schedule of all IoT device installation
- Assist with any administrative duties and perform any ad-hoc duties, as and when required
Requirements
- Tertiary education with outstanding academic performance
- Experience in scheduling is a plus
- Proficient in English and Mandarin (to liaise with Mandarin speaking associates)
- Familiar with Microsoft Office applications
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Team player, with a high level of energy and able to work independently
