Presales at Zendesk
As a Presales Consultant at Zendesk, you'll be at the forefront of customer and employee experience (CX and EX) solutions, providing expert guidance to both our customers and prospects. In this role, you'll become an industry authority, leveraging your knowledge to inspire confidence and drive success.
Presales at Zendesk is a collaborative endeavor, where teamwork is paramount. As a key player and leader within this dynamic team, you'll be expected to challenge your colleagues to continuously improve, support each other's achievements, and go the extra mile to secure wins.
Zendesk is an innovative, fast-paced, and ever-evolving environment. To thrive here, you must be committed to ongoing learning and development, honing your technical acumen, industry insights, and business value selling skills.
At Zendesk, we believe in winning together and enjoying the journey.
Solutions Consultant
The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to Enterprise and Mid Market executives, and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements
- 3+ years of Presales experience.
- Experience mapping RFI/RFP requirements to software solutions.
- Good interpersonal, communication, persuasion, presentation and writing skills.
- Experience scoping, leading and executing customer pilots and Proof of Concepts.
- Knowledge of SaaS Business applications.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- You have superior solution scoping abilities, using our existing solution and influencing new product development.
- Bachelor’s degree or equivalent work experience
- Willingness to travel.
- You have an obvious passion and people skills.
Desired Skills
- Awareness of CCaaS and peripheral technologies
- Previous consulting experience implementing enterprise class software solutions.
- Broad knowledge of one or more of the following
Customer Service software
ITSM
Data warehousing
Business intelligence
Workforce Management
QA
Integration & middleware - Understanding and awareness of how AI is impacting the customer service business
- Domain expertise in specific industries
