Job Responsibilities & Duties
1. Perform processing of record creation and system updating in Bank’s operating systems relating to Secured Loans
2. Process disbursement & fee payments relating to Secured Loans
3. Prepare payment instructions/advice & notification letters to customers
4. Review & update system reports on daily, weekly and monthly basis
5. Filing of source reports & media and arrange archival
6. Handle customer enquiries
7. Assist in audit preparation, UAT, system enhancement etc
8. Manage adhoc project assigned by Team Manager / Supervisor
9. Ensure all requests are processed within specified Service standard, timely and accurately
10. To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
11. To ensure high quality level in services delivery
12. Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
13. Assist Team Manager / Supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
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