The Senior Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle.
Partner SCs must be partner relationship focused, sales focused and technically savvy. They must be successful in coaching Partner CTO, Solution Architect leads on the positioning and use of Zendesk.
What you'll be doing:
- Work together with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement and Product Management, to be the technical bridge between our Partner Managers and partner contacts.
- Take ownership of the prime technical relationship with our partners to drive end customer happiness by proactively managing and delivering technical information to our partners onsite, online, and via telephone.
- Independently leading partners in sales cycles to successful closure by assisting them to value sell and demo the solution to the end customers.
What you bring to the role:
- 5+ years of Mid Market/Enterprise software experience.
- Bachelor’s degree or equivalent experience is a desirable; graduate degree is a plus.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Call center experience is desired
- Experience scoping, managing and executing customer pilots and Proof of Concepts.
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Must be willing to work in a fast paced startup environment with multiple roles.
- Independent to recognise skill set gaps in partners and design and execute programs for solution sales enablement
- Must be willing to travel.
- Obvious passion and people skills
- Previous consulting experience working with or for Systems Integrators in a sales context
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
- Bilingual proficiency in English and 1 other language, including Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Tagalog etc - as this role will work with partners based in the APAC region
