Responsibilities
• Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.
• Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Requirements
• Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus.
• Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
• ITIL and IT Service Management background
• Defect triaging and issue management
• Experience with reporting the production status, SLA and KPIs in a telco project.
• Should be able to manage the prioritization and planning of a team of support developers and testers.
Licence no: 12C6060
