Key Responsibilities:
· Provide first and second-level support for end-users experiencing issues with Salesforce, knowledge of Microsoft Dynamics 365 Business Central, and other business applications.
· Troubleshooting and fixing bugs.
· Manage and prioritize support tickets, ensuring timely resolution and effective communication with stakeholders.
· Track resolution and escalate risks and issues promptly.
· Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of application support services.
· Designing, configuring, developing and implementing Salesforce application.
· Maintaining the security and integrity of the application software.
Key Requirements:
· Bachelor’s degree in computer science or software engineering.
· More than 2 years of experience in Salesforce development, application support or a similar technical role.
· Strong understanding and experience with Salesforce CRM and/or Microsoft Dynamics 365 Business Central including administration, configuration, and customization.
· Advanced knowledge of Salesforce CRM platforms.
· Proficient in MYSQL, Apex, JavaScript, Native, and Visual Force.
· Excellent communication skills, with the ability to articulate technical concepts to non-technical users.
· Ability to manage projects.
· Salesforce certification(s) preferred.
· Experience supporting additional business applications is a plus.
