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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Office Manager
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Customer Service Office Manager

Ed Network International

Ed Network International company logo

Position: Student Recruitment Office Manager(non-commission-based job)


This role requires work outside office hours and weekend availability for recruitment activities. Need to do outdoor sales activities and outstation needed. With a positive attitude, answer student and parent messages after office hours in a prompt manners.


Events and Outreach with Business Development

● Participate in outreach events to promote Study abroad services.

● Coordinate and organize offline and online outreach events (e.g. info sessions, coffee chats, etc.) to promote the Study Overseas

● Work with the Digital Marketing team to design campaigns in promoting outreach events as well as post-event engagements. Have strong knowledge in social media platform.

● Planning and implement all marketing activities with sales driven result.

Direct Marketing Campaigns

● Co-manage the email marketing campaigns and activities of the various World Top Ranked University

● Analyse current email marketing campaigns and make recommendations for improvement and think out of the box.

● Track leads and applicants, following up through their journey and process

Content Management and Marketing

● Work closely with our represented University representative, and other stakeholders to act as a brand guardian in terms of the look and feel of online communications as well as the tone of voice of copy

● Handle programme-related enquiries from prospects and glean insight on generating relevant content strategy

● Be part of the team effort to generate and manage content ideas

● Conduct periodic research on customers, market conditions and competitors

●Other roles within the office as designated by the Reporting Manager and Director.

Qualifications

● Bachelor's degree from an overseas University, with at least 3-5 years of relevant working experience including marketing academic programs in tertiary institutions will be preferred

● Some University counselor experience is preferred

● High level of written and oral communication skills

● Experienced, confident, and effective working in cross-cultural settings

● Meticulous with an eye for detail and a keen appreciation of good documentation

● Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy

● IT savvy, with good knowledge of Microsoft Office Applications

● Preferred candidates with social media knowledge

● Preferred candidates well verse in mandarin

(Appointment job grade will be commensurate with the selected candidate's experience)

Please send in the resume to [email protected] for quick review and response.

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