Role
- Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.
- Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems.
- Primary Technical Skills – At least 5 years of experience in
VMWare, NSX
CommVault backup
Primera Storage,
data replication over FC links
DC Cabling matrix and standards
DCIM Tools exposure
- BCMS Support: Should be able to provide below listed tasks under BCMS profile
DR coordination
AR understanding
Standing member of BCM committee
- Capacity Management: monitor and review capacity metrics and present to location manager in order to ensure services are delivered within the defined thresholds set in the capacity management plan
- Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.
- Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.
- Supplier management: Review performance with vendor managers and DC and present to location manager in order to ensure vendor meets compliance levels.
- User communication and updates: Communicate IT service policies and processes, service availability, service reporting.
- Weekend & After Office Hours Deployments: Require support during various maintenance activities and it can stretch to after Office Hours and even on Weekends, as aligned with Technical Towers performing activities
- Min 5 years experience
