- To proactively monitor customer service needs, follow up on service orders and jobs, follow up with customers on contracts and agreements, and support customers, customer coordinators, and account managers.
- Assist with and monitor the program, implement and oversee specially designated safety agreements and/or life raft rental agreements.
- Manage all service-related tasks, take in and enter orders and enquiries into the system, and make sure all the data is accurate.
- Create quotes and communicate with the customer regarding them.
- Use your experience in phone sales to find chances for order growth.
- Send delivery instructions to the relevant supply point and monitor the product's delivery.
- Address any issues pertaining to orders, and if necessary, provide recommendations for order rerouting.
- Actively market goods and services to any consumer and fulfil our end of the bargain with clients that we have agreed.
- Help sales with the planning, designing, and quoting of fleet arrangements.
- Report, take remedial action, and help accomplish sales targets and contractual duties.
- Regularly provide the Key Account input on technical, service quality, and commercial concerns brought up by clients.
Manager, the Business Stream, and the Customer Service Team Lead. - Monitor grievances and non-compliances by implementing an enhancement/complaint mechanism.
- Any additional responsibilities that the line manager may occasionally delegate.
Qualifications:
- Diploma or degree in any field of study.
- It is preferred to have at least two years of relevant experience working in customer service or comparable professions in the marine or aviation industry.
- Enthusiastic about the function of customer service.
- Have a strong sense of ethics, be able to operate under pressure, and adhere to deadlines.
- Capable of adhering to deadlines by effectively allocating priorities and managing time.
- Excellent interpersonal skills combined with knowledge of various cultures within the clientele, team, and structure.
- Strong written and oral English communication abilities.
- Strong computer abilities.
