Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential, we are embarked on an ambitious journey of transformation with our Northstar initiative, aiming to redefine the future of our customers and communities through innovative and sustainable strategies. The Transformation Office is at the heart of this journey, driving strategic alignment across the company to ensure our transformation efforts are not just visionary but also impactful and enduring. Success in the Northstar initiative comes from the talent, commitment, and collaborative spirit of our people. As part of this dedicated team, you will play a pivotal role in steering our organization towards its ambitious goals, shaping a business that's adaptable, an inclusive workplace where every idea is valued, and a culture that thrives on mutual success.
Role Purpose and Overview:
The Change Management Lead at Prudential Singapore's Transformation Office (TO) is tasked with orchestrating the human aspects of transformation across the organization, including close collaboration with HR and the Head of CDIB to embed the culture movement into our transformation efforts. This role is critical in managing and facilitating strategic "from-to" shifts to evolve company culture and practices in alignment with Project objectives.
Job Description:
Impact of Role:
- Cultural Transformation: Champions the PruWay culture, driving the transition towards a collaborative, entrepreneurial, and performance-oriented culture, aligning organizational behaviors with the future state envisioned by Project.
- Stakeholder Engagement: Actively engages stakeholders at all levels, driving support and commitment to transformation initiatives by articulating the benefits of moving from current states to desired future states. This includes HR and the Head of CDIB to ensure broad-based support for transformation initiatives.
- Adoption and Utilization: Ensures the effective adoption and utilization of new practices, reinforcing the importance of the strategic shifts in mindset and behavior across the organization.
- Skill Development and Empowerment: Facilitates the development of skills and competencies that empower employees to embrace and lead change, fostering a culture of continuous improvement and agility.
- Measurement and Adjustment: Establishes metrics to assess the impact of change management activities, leveraging insights to continuously adapt and refine strategies for maximum effectiveness.
Key Responsibilities:
- Strategic Change Implementation: Partner with HR and the Head of CDIB to develop and implement change management strategies that support the PruWay culture movement and implement comprehensive change management strategies that align with Project's vision, ensuring the organization transitions from siloed to collaborative, passive to entrepreneurial, and process-oriented to performance-oriented. You will identify critical "from-to" shifts and create targeted programs to facilitate these transformations.
- Stakeholder Engagement and Communication: Design and execute effective communication plans that articulate the purpose, benefits, and expectations of the transformation efforts to all stakeholders. You will act as a bridge, fostering open dialogue and building consensus among teams, leaders, and individual contributors to support and champion the change.
- Training and Development: Oversee the creation and delivery of training programs that equip employees with the necessary skills and knowledge to adapt to new ways of working. You will ensure that training initiatives are aligned with the desired cultural shifts, enabling employees to thrive in a collaborative, entrepreneurial, and performance-oriented environment.
- Change Readiness and Impact Assessments: Conduct thorough change readiness assessments and impact analyses to identify potential resistance and barriers to change. You will develop proactive strategies to address these challenges, ensuring a smooth transition for all employees.
- Feedback Loops and Continuous Improvement: Establish mechanisms for feedback and continuous dialogue around change initiatives, allowing for real-time adjustments and improvements. You will monitor the effectiveness of change management strategies, making data-driven decisions to enhance adoption and engagement.
- Cultural Advocacy: Champion the new cultural paradigm within Prudential Singapore, leading by example and encouraging others to embody the entrepreneurial, collaborative, and performance-oriented mindset. You will play a key role in embedding these values deeply into the organizational fabric, ensuring they are reflected in every action and decision.
Competencies and Behaviours Expected:
- Strategic Vision and Agility: Possesses a deep understanding of organizational dynamics and change management principles. You are adept at anticipating the impacts of change and preparing the organization to navigate through transitions smoothly.
- Leadership and Influence: Demonstrates exceptional leadership qualities, with the ability to inspire, motivate, and guide individuals and teams through significant changes. You possess the influence to champion new ideas and ways of working, driving the organization towards its transformation goals.
- Collaborative Mindset: Excels in building and maintaining strong relationships across all levels of the organization. You foster a culture of collaboration and teamwork, breaking down silos to achieve unified objectives.
- Communication Excellence: Articulates change initiatives and their benefits clearly and persuasively to a variety of audiences. You are skilled at crafting and delivering messages that resonate and motivate action.
- Adaptability and Resilience: Thrives in dynamic and changing environments, demonstrating flexibility and resilience in the face of challenges. You are comfortable with ambiguity and capable of adjusting strategies and tactics as needed.
- Analytical and Problem-Solving Skills: Utilizes a data-driven approach to assess the effectiveness of change initiatives, identifying areas for improvement and implementing solutions to enhance outcomes.
- Cultural Champion: Demonstrates a deep commitment to embedding the PruWay culture into change management practices, working closely with HR and the Head of CDIB. Embodies and advocates for the desired cultural shifts within the organization. You lead by example, showing what it means to be collaborative, entrepreneurial, and performance-oriented.
- Continuous Learning: Commits to personal and professional growth, staying abreast of the latest trends and best practices in change management and organizational development.
Role Requirements / What You Bring to the Team:
You are a transformative leader with a proven track record in leading organizational change and fostering a culture of collaboration, entrepreneurship, and performance orientation. With a strategic mindset and a deep understanding of change management principles, you are adept at guiding an organization through its transformation journey.
Working Experience:
- A minimum of 8 years of experience in change management, organizational development, or a related field, with a strong focus on leading cultural and behavioral change within large, complex organizations.
- Demonstrated success in implementing significant organizational changes, driving cultural shifts, and enhancing organizational performance.
Education:
- Bachelor's degree in Business, Psychology, Human Resources, or related fields. Advanced degrees or certifications in change management, organizational psychology, or leadership are highly regarded.
Professional Qualifications:
- Certifications or formal training in change management methodologies (e.g., Prosci ADKAR, Kotter's 8-Step Change Model) are preferred.
- Proven ability to apply strategic thinking and analytical skills to complex organizational challenges.
Language:
- Fluent in English with excellent communication skills, capable of articulating complex change processes and strategies clearly and compellingly to diverse audiences.
Additional Skills:
- Strong leadership and influence skills, capable of inspiring and mobilizing individuals and teams towards embracing change.
- Strong understanding of and experience with HR practices and cultural transformation programs, particularly those focused on fostering diversity, inclusion, and belonging within the organizational change framework.
- High degree of adaptability, with the resilience to navigate uncertainties and lead others through change.
- Excellent stakeholder management skills, with the ability to build and maintain strong relationships across all levels of the organization.
- A strong commitment to continuous learning and development, staying current with the latest trends and best practices in change management and organizational transformation.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
