Key Responsibilities
· Accountable for expanding business development efforts
· Prepare and present freight quotations to customers.
· Dedicated focal point for customers to escalate enquiries and resolve issues.
· Maintain cordial relations with customers through regular contact.
· Strive to provide good customer service.
· Ensure customers’ requirements are met (in accordance with the Service Line Agreement).
· Participate in cross selling of MSC services to customers.
· Monitor customers’ commitments and ensure fulfillment.
· Coach MSC agencies located in Asia the best practices in handling Liner shipping business.
Candidate Requirement
· At least degree holder
· At least 1 year experience in Key client relationship management with experience (Preferred)
· Able to work independently with initiative and strong ownership of tasks
· Strong focus on Customer Experience
· Skillful in using MS office – Excel & PowerPoint
· A strong communicator
Believer in teamwork
