Position: Customer Service and Admin Executive
Salary Range: $1,800 - $2,600
Company Description
Find out more about us: https://skmagic.sg/about-sk-magic-singapore/
Casa Creation is the authorized distributor for SK Magic, second biggest home appliance makers from Korea.
We are a dynamic team looking to expand with energetic homegrown talent! In line with the staff-centered philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.
Responsibilities:
- Achieve targets set for arranging appointments.
- Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
- Attend to customer inquiries and complaints, ensuring closure of all cases.
- Perform ad hoc administrative tasks as assigned by the General Manager.
- Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
Job Requirements:
- Strong organizational and planning skills.
- Excellent communication and customer service skills.
- Ability to handle and resolve customer complaints effectively.
- Ability to work independently and as part of a team.
- Positive attitude and proactive approach to problem-solving.
- "N/O" Level and above
