· MNC
· 12 months contract, subject to renewal
· Location: East
· Salary: up to $3200 with completion bonus
Essential Responsibilities:
· Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
· Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
· Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation:
· Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
· Install and configure operating systems, software applications, and updates.
· Set up and configure network printers and other peripherals.
System Maintenance and Monitoring:
· Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
· Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
· Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting:
· Maintain accurate records of hardware inventory, software licenses, and configurations.
· Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
· Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training:
· Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
· Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
· Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
Qualifications/Requirements:
· Nitec / Diploma Information Technology, or related field (or equivalent work experience)
· Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
· Minimum 2 to 3 years of relevant working experience.
· Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
· Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
· Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
