Overview:
We are seeking a dynamic and detail-oriented E-Commerce Executive to join our growing team. This role is crucial in ensuring that our e-commerce platforms are optimized for performance and supporting our operational needs. If you are passionate about e-commerce, SEO, and efficient operations, this position offers an exciting opportunity to contribute to our success.
Job Responsibilities:
Platform Content Management:
- Ensure content completeness and performance optimization for product listings on e-commerce platforms such as Shopee, Lazada, Amazon, Foodpanda, and our webstore.
- Optimise the webstore for SEO, ensuring that product listings and content are search engine-friendly to drive organic traffic and improve visibility.
- Update listings for accuracy and relevancy when product information changes.
Customer Support:
- Manage customer inquiries and provide timely responses.
- Efficiently process return and refund requests, ensuring compliance with company policies and maintaining high levels of customer satisfaction.
Market Trends & Strategy:
- Stay informed about the latest selling policies on marketplaces and suggest necessary adjustments or new strategies.
- Observe and stay updated on market trends and recent developments.
Inventory Management:
- Manage and maintain system stock accuracy, ensuring alignment with physical stock.
Ad-Hoc Duties:
- Perform other tasks as assigned to support overall business operations.
Requirements:
Education & Experience:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Minimum 2 years of experience in e-commerce platform management and digital marketing, with a strong understanding of content management. SEO optimization knowledge and experience is an added advantage.
Skills & Knowledge:
- Strong understanding of e-commerce platforms (e.g., Shopee, Lazada, Amazon) and content management systems (e.g., WooCommerce, Shopify).
- Excellent communication skills for handling customer inquiries and coordinating with teams.
- Proficient in Microsoft Excel
Personal Attributes:
- Strong attention to detail and problem-solving skills.
- Excellent communication and interpersonal skills, with a focus on customer service and engagement.
- Ability to work independently as well as part of a team
- Proactive and creative thinker with a passion for and e-commerce.
