- Team Leadership:Hire, train, and supervise customer service staff.
Manage team schedules and performance.
- Customer Support:Oversee daily customer service operations.
Handle complex customer issues and complaints.
- Service Standards:Develop and implement customer service policies and procedures.
Ensure service quality and adherence to standards.
- Training and Development:Provide ongoing training to staff on customer service best practices.
Conduct performance reviews and offer feedback.
- Customer Feedback:Collect and analyze customer feedback and satisfaction metrics.
Implement improvements based on feedback.
- Reporting:Prepare and present customer service performance reports.
Track and report on key metrics such as response times and resolution rates.
- Process Improvement:Identify areas for improvement in customer service processes.
Implement changes to enhance customer experience.
- Collaboration:Work with other departments to address and resolve
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