Responsibilities:
- Serve as the primary contact for assigned accounts, ensuring regular and effective communication.
- Build and maintain strong relationships with key stakeholders to understand and address their objectives.
- Work with internal teams (operations, customer support, technical) to ensure smooth and efficient service delivery.
- Ensure services meet SLA requirements and stay within budget.
- Identify and act on upselling or cross-selling opportunities to increase revenue.
- Negotiate contract renewals to ensure client satisfaction.
- Generate detailed service reports covering performance metrics, problem resolution, and client feedback.
Requirements:
- Bachelor’s degree or Diploma in Business, Marketing, or a related discipline.
- 3-5 years of experience in account management or customer service, preferably in a technical or engineering field.
- Demonstrated ability to manage multiple accounts and develop strong client relationships.
- Solid understanding of service management, contract administration, and service delivery models.
- Knowledge of engineering concepts with the ability to discuss technical details with clients.
- Strong communication, negotiation, and presentation skills.
- Proficiency in analyzing and improving service performance.
- Excellent problem-solving skills with a proactive approach to client issues.
- Professional experience in client relationship management and service delivery.
- Ability to navigate complex client issues with tact and professionalism, both independently and as part of a team.
Interested candidates who wish to apply for the advertised position, please click on the apply button
EA License No: 96C4864
Reg. No.: R2094940
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