The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
- Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational
- Manage rooming lists, corporate bookings, and crew blocks as required
- Travel Agent Commission Reconciliation
