1. Perform processing of record creation and system updating in Bank’s operating systems relating to Secured Loans
2. Process disbursement & fee payments relating to Secured Loans
3. Prepare payment instructions/advice & notification letters to customers
4. Review & update system reports on daily, weekly and monthly basis
5. Filing of source reports & media and arrange archival
6. Handle customer / lawyer’s enquiries
7. Assist in audit preparation, UAT, system enhancement etc
8. Manage adhoc project assigned by Team Manager / Supervisor
9. Ensure all requests are processed within specified Service standard, timely and accurately
10. To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
11. To ensure high quality level in services delivery
12. Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
13. Assist Team Manager / Supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
Requirements
1. Business and Finance, Business Administration, Operations Management or related disciplines preferred
2. Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans
3. Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
4. Strong analytical, systemic, and problem-solving skills with ability to deep diving into issues & details
5. Good organizational skills with demonstrated ability in managing event/project
6. Good communication and presentation skills
7. Knowledge of Process Improvement Toolkit and metrics/measurement
8. Good understanding of operational risks.
9. Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
10. Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint
