**Digital Local Payment Dashboard**
- Collaborate with Product & Analytics to conceptualize and develop a comprehensive digital local payment dashboard.
- Analyze local payment trends and provide in-depth insights to guide future initiatives and enhancements.
**Design Customer Journey with Data**
- Work with various stakeholders to understand customer needs and design a seamless digital experience across all touch points.
- Conduct customer immersions, gather feedback, and research market best practices to create a user-friendly UI experience.
- Analyze customer profiles, segmentation, and transactional behavior to understand pain points and opportunities.
**Enhance Local Payment Customer Journey**
- Develop innovative solutions to enhance customer experience and streamline employee workflows in digital local payments.
- Leverage internal data to identify opportunities to increase digital local payment adoption.
**Drive Digital Initiatives in Local Payments and Transfer**
- Partner with Tech & Business teams and stakeholders to develop digital initiatives for Local Payments.
- Utilize market data to propose enhancement recommendations.
- Support post-implementation tasks, including user training, troubleshooting production issues, Live verification and escalation.
Areas of Expertise Data Management 1 - 2 Years
Areas of Expertise Digital/Content Management No 1 - 2 Years
Soft Skills Analytical Ability 1 - 2 Years
Soft Skills Presentation Skills 1 - 2 Years
Software Skills MS Excel < 1 Year
Software Skills MS Excel Advanced 1 - 2 Years
Software Skills MS Excel Intermediate < 1 Year
Technical Skills Graphics and Digital Application Experience 2 - 4 Years
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
