The energy of a newsroom. The pace of a trading floor. The buzz of a recent tech breakthrough. We work hard, and we work fast - while keeping up the quality and accuracy we're known for. It is what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other and collaboration is key to our success. And through our countless volunteer projects, we help network with the communities around us, too. You can do amazing work here. Work you could not do anywhere else. It's up to you to make it happen.
Our Team
We are Global People Services (GPS), an integral vehicle of Human Resources delivering a first-class experience to the enterprise. GPS HR Specialists are the vital consultants for employees and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. The global team facilitates critical employee life-cycle transactions in a seamless way. From on-boarding new hires into the company, to coordinating global mobility and working closely with external vendors, our aim is simple: to provide a seamless, platinum level of support to our colleagues and businesses.
What’s the role?
Your colleagues all know you as the problem-solver: the person they go to when they need advice. You work well under pressure, and you thrive in a team environment. You’re accountable and relied upon for mitigating difficult situations, often leading by example. Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.
You’ll be in charge of managing frontline HR processes as they pertain to employees across the APAC region. You will provide consultation on topics that cover a full range of HR-related programs and be the first point of contact for employees reaching out to HR – managing inquiries ranging from benefits administration and tuition reimbursement policies to questions from managers about time off and general HR policies.
You will be required to act with discretion when handling sensitive information and be expected to balance inquiries coming in through our ticketing system, phone lines and providing in person consultation for our more complex, high-touch processes. You will be counted on to provide support to employees navigating the many events related to the employee lifecycle while maintaining an excellent level of customer support and collaborating with your HR colleagues in the centers of excellence. Additionally, you will be responsible for identifying trends in employee inquiries and working with our operations team to document changes and provide suggestions for process improvement. You’ll have the opportunity to build a network across the various HR teams and across the GPS team globally.
We’ll trust you to:
- Understand and execute on Bloomberg’s end-to-end HR business processes
- Process transactions in our HR System (Workday) and maintain data quality
- Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls
- Develop good knowledge of our benefits policies/plans across different countries
- Draft binding employee documents whilst maintaining excellent attention to detail
- Work collaboratively to improve efficiency and consistently execute all HR business processes - Strengthen existing partnerships and build new ones with stakeholders within HR and other departments
- Deal with a high volume of requests while maintaining excellent quality and timeliness
- Perform ongoing analysis of internal processes and systems
- Recommend and implement procedural and policy amendments whenever relevant
You'll need to have:
- Bachelor’s degree or degree-equivalent qualifications
- 2 years of recent HR Shared Services experience (eg employee data management and/or HR ticket servicing)
- Minimum 2 years of related working experience as an administrator/key user with a HRIS system (eg Workday, SuccessFactor, etc.)
- Working experience in a customer-oriented / customer-facing role, ideally in a multi-national financial services or technology organisation
- Ability to take ownership and anticipate needs, barriers or downstream impact
- Ability to tailor your approach and communication in a highly professional manner - interacting with employees of all levels of experience and seniority, across the organization
- Be flexible in your approach, successfully prioritise multiple workstreams, and provide a consistent level of service - working in a dynamic fast-paced environment
- Be thoughtful, think creatively, and apply sound judgement, when navigating "grey areas" or responding to customer needs
- Ability to identify risks and gaps
- Ability to handle confidential information professionally and appropriately
- Exceptional attention to detail, timely and accurate in your approach - to provide first-class customer service
- Adaptable and willing to embrace new HR technologies and changing processes
- Excellent communication skills in written and spoken English
- Demonstrated continuous career growth within an organization
We'd love to see:
- Curious and innovative to contribute proactively to optimise our practices
- Ability to partner effectively with various HR stakeholders
- Fluency in Japanese as the role may require to support our Tokyo office.
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional
Contract will be administered by third-party vendor as a dispatched worker arrangement with Bloomberg.
