As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:
https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/IT-Support-Analyst--Risk-Technology-Solutions_R_1368278
TD Bank Group
Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:
- Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
- U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
- Wholesale Banking including TD Securities
TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".
Department Overview :
Building a World-Class, Diverse and Inclusive Technology Team
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
Technology Solutions is responsible for the development, implementation and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management and downstream systems in Enterprise Technology Solutions.
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada’s largest financial institutions and a global leader in on-line financial services.
There's room to grow in all of it.
Position Overview –IT Support Analyst, Risk Technology Solutions
This role is primarily responsible for providing RTB support for Risk Management applications for wholesale and retail banking.
Role and Responsibilities
- Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
- Perform proactive application health checks to prevent potential failures
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Securities Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles on timely manner and conduct trainings across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Provide after- hours support if required
Job Requirements
- Experience in Banking Operations technologies such as liquidity, credit and market risk
- Practical working experience in multi-tier applications support will be an asset to have.
- Practical experience of support both Physical, and VMware environments
- Understanding of financial markets and products.
- Experience working with developers, business analysts, and infrastructure support teams will be an asset.
- Knowledge of scripting, automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset
- Shift work on a rotational basis - Tuesday to Saturday, 8am to 5pm and 11am to 8pm, and Singapore public holidays
Skills Category
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
- Knowledge of cloud technologies, including Azure
- Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
- Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
- Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
- Experience in messaging, middleware, Java application servers
- Computer science or Mathematics degree desired
