Application Support Analyst

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.

This position is part of a new support team formation for the new strategic program, named LOANSCAPE. It is multiyear program which targets to:

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built and supported in Paris and in Singapore.

Key Responsibilities

• Lead the origination process for syndicated loans, including assessing the feasibility and viability of targeted transactions, formulating term sheets, syndication timelines, and ensuring comprehensive documentation.
• Good working knowledge of LoanIQ
• Work closely with Relationship Managers to support deal origination and strengthen the bank’s syndication capabilities.
• Strategically distribute syndicated loans to the market by accurately assessing distribution channels and targeting the right investors for successful sell-downs.
• At least 7-10 years of relevant experience in commercial banking, particularly in loan syndication, structured finance, or corporate banking.

Scope of Work

• Manages user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• 8+ years of relevant IT experience (Production support, ITIL, Release Support, Technical implementations or equivalent)
• Proven knowledge in all of the following: Java/J2EE - Core Java , JDBC , EJB , Java Web services
• Experience in server side technologies : XML/XSLT, XML , JDBC , AOP, MQ Microservices
• Good knowledge in middleware components such as Message Broker, IBM WebSphere MQ, JBOSS application server
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with oracle, DB2 and PL/SQL query performance tuning
• Knowledge of event driven and schedule driven batch process (control-M ,Autosys, Geneos, Splunk)
• Experience of handling various production support roles (L1/L2/L3) and hands-on experience in using at least 3 widely used monitoring tools Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managedOperations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117