Overview of the Role
- The Project Manager/ Implementation Manager is expected to manage highly complex and time-sensitive client projects.
- The Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
- Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
- Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
- Act as the primary interface to client, while coordinating all internal and external project related activities.
- Support Sales effort by participating as a part of the deal team to prepare client pitches.
- Comply with all audit, regulatory and compliance directives.
- Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
- Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.
Qualifications
- 7-10 years of client management and/or project management experience is good to have.
- In-depth knowledge and experience with cash/trade products and business processes.
- Strong influencing skills to manage virtual teams.
- Expert knowledge of MS Office products, including MS Project.
- Certified Project Management training / certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) preferred.
- A technical background and a strong understanding of human and system interfacing, interaction and design are also highly desirable.
- Since the clientele will involve handling Mandarin speaking clients, business-level proficiency in Mandarin is good to have.
Education
- Bachelor's/University degree or equivalent experience is required, Masters degree is good to have.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
