- Salary: $3000-$3500
- Location: Sembawang
- Working hours: 5.25 days (Alt Sat), 9am – 6pm
Job Summary:
Service customers by providing information on product availability and resolving product and service problems promptly.
Responsibilities:
- Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.
- Confirm product order details made online and update stock & delivery schedule to customer.
- Liaise with freight forwarder and factories on stock fulfilment.
- Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.
- Follow up with proper closure for existing customers on their delivery and warranty issues.
- Work closely with warehouse on stock fulfilment and inventory related issues.
- Work with sales to improve nett sales.
- Document product issues for claim/re-order to supplier.
- Document customer interactions in key notes history for weekly meeting to improve value and service to customers.
- Actively request customers for good reviews.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Able to recommend alternative products or compromise to resolve sales cancellation.
- Ability to independently negotiate repair/replace products or reduce /refund sales.
- Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.
- Participate in ad hoc duties being assigned by managers.
Requirements:
- Basic understanding of lemon law, consumer rights and customer service practices.
- With working experience in customer dispute resolution or experience in similar industry (furniture)
If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.
Whatsapp: +65 8525 2419
Email: [email protected]
Tan Man Ee (Ashley) Reg No: R22108289
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
