Position Summary:
The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.
Essential Duties and Responsibilities:
- Demonstrates and promotes the company vision
- Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
- Validate and maintain computer software used to generate, process, or print raw data
- Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
- Identify opportunities to enhance automation/digitization within the business
- Complete specific programming or application improvement projects
- Review and update application documentation related to projects
- Develop, coordinate, and perform training sessions for users of the assigned applications/systems
- Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
- Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
- Act as the liaison with the Eurofins IT NSC
- Lead application troubleshooting efforts within EFII
- Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
- Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
- Perform IT asset disposal
- Maintain neat and accurate records
- Regular attendance and punctuality
- Applies GMP/GLP in all areas of responsibility, as appropriate
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
- Ability to administer, manage, and maintain multiple applications and/or systems
- Demonstrated knowledge of PC, operating systems, IT infrastructure and security
- Advanced computer skills such as Power BI, SQL and Crystal Report
- Advanced knowledge in Windows-based data capture systems
- Ability to work independently and in a team environment
- Ability to learn new tasks
- Ability to think critically and solve problems quickly and efficiently
- Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
- Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
- Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
- Ability to safely enter confined spaces and to troubleshoot IT systems
- Knowledge of ISO 17025, GLP, and GMP standards
