Integrated Wellness Centre
The Integrated Wellness Centre (IWC) is a Collective Impact Project that aims to create an inclusive, safe, and youth-centric wellness space. With the commitment of stakeholders from the people-public-private sectors (3P), the IWC is designed to break the barriers of help-seeking, improve youth’s quality-of-life, mental health, and well-being. The IWC adopts a hybrid model, where the physical shopfront will be complemented with digital outreach, support and resources. It will provide a one-stop space with robust wellness activities and mental health services to engage and support youths and their caregivers.
About the Role
The IWC Wellness Concierge was conceptualized to create a positive experience and first impression for IWC visitors. The Wellness Concierge is made up of a dynamic team of professionals and peer supporters that will provide human points of contact to youths, both in the centre and on the IWC digital platforms. By engaging with the Wellness Concierge, youths can get to know about IWC, sign up for suitable offerings and experience and feel included in a nurturing and cultivating community.
As the Senior Social Worker of the Wellness Concierge team, he/she will be responsible for the following roles:
1. Centre Operations
· Oversee day-to-day operations of IWC Concierge and manage the Wellness Concierge Team
· Roster wellness concierge staff to ensure steady manpower
· Support concierge and be available for consultation/supervision during shift.
· Handle visitors’ queries and feedback (when escalated by executives)
2. Staff Supervision
· Provide staff supervision and crisis management support
3. Programme Development
· Work with Backbone Team to develop and improve programme delivery and refine processes
4. Stakeholder Partnership
· Develop professional and courteous working relationships and maintain an effective flow of communication with the Collective partners, especially those that are sited at IWC.
· Contribute to weekly case consultations with IWC collective service providers
5. Visitor Engagement
· Engage visitors at the café through Café Talk and experiential tours
· Engage returning visitors for the purpose of information gathering relevant to IWC (e.g. feedback on quality of product, service levels and overall satisfaction)
Personnel Specification
Technical Competencies:
- Bachelor/Postgraduate Diploma/Master in Social Work, preferably with 5 years of relevant experience in social services
- Registered with respective professional associations and qualify as approved supervisor
- Experience in working with youths or in a mental health setting would be advantageous.
- Good communication and interpersonal skills
- Good administration and organizational skills
Core Competencies:
- Passionate about Youth Mental Health and interest in leading teams
- Comfortable in working with interdisciplinary teams, community partners, and stakeholders
- A team player and equally adept at working independently
- Pleasant disposition with a willingness to learn
- Care to details
- Quick thinking, adaptable and responsive to change
- Enthusiastic and self-motivated
Work Requirements:
- Once the center becomes operational in 2025, staff will be required to work on alternate Saturdays, and weekends when events are scheduled.
Only Singaporeans
We regret that only shortlisted candidate will be notified.
