Job Description
The DDP Service Business Unit is seeking an ambitious candidate who has strong technical knowledge (preferably around Semiconductor equipment in the areas of installation & Warranty support, CIP implementation, and field service) and a passion to bring new products to the market. Working closely with engineering and field operations teams, the successful candidate will develop service support infrastructure for product releases and to maintain & improve ongoing service quality. The candidate should have a passion for technical program management & implementation and the ability to develop internal relationships with cross-functional teams of various disciplines. Domestic and international travel up to 50%.
Key Responsibilities:
- Manage and track field performance including service KPI commitments and continuous improvement programs; contribute to service product development and implementation.
- Track I&W + service agreement spending, identify, develop, and enable material & labor cost reduction solutions; drive implementation of programs at customer sites.
- Lead product technical documentation review and approval to ensure quality and compliance with Applied Materials IP policies.
- Support CE training and multi-level certification program.
- Support AGS Field Service Operation team and Business Unit GPS/TPS/Engineering team for new product introduction.
- Contribute to service product development, ensure customer needs are being addressed during the development stage, take responsibility for product deliverables.
- Ensure CEs are trained to support new service product implementation.
- Collaborate with FSO and Spares SBU to ensure parts are stocked at level required to support customers
Desired Background & Education:
- Associate or Bachelor Degree (Focus in Engineering or Sciences preferred)
- Experience in relevant technical roles (Global Product Support, Technical Product Support, or Customer Engineer)
- 8+ years of relevant experience with semiconductor equipment maintenance, hardware engineering, and/or process engineering
- Experience with Dielectric Deposition (DDP) system installation, startup, and warranty support
