Client Service Manager
Description
You will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also give them the freedom and the tools to do so. This is an excellent opportunity for people who can work independently and are self-driven.
Client Services Manager role combines the importance of campaign management, technical product understanding, and operational focus, with a natural ability to spot opportunities that will drive the growth and longevity of our client partnerships.
It requires excellent attention to detail, and the ability to manage the full life cycle of digital advertising campaigns and satisfy the demands of multiple stakeholders (media agency, creative agency, brand, and publisher) often with tight deadlines.
A Day in the Life
Client Relationship Management:
Establish and manage client relationships with brands, agencies, and partners.
Retain and grow revenue from advertisers.
Provide clients with the highest level of sales and customer service.
Product Management:
Brainstorm, identify, and implement advertising solutions on Company products to deliver measurable results for clients.
Collaborating with internal stakeholders (Commercial Team, Technical, and Creative Services) to ensure the successful execution of client strategies
Serve as an external product consultant on properties that are owned and operated by company.
Analyze data and glean insights to execute the client strategy and Company’s marketing solutions.
Operational Management:
Facilitate clients’ ad campaigns from start to finish.
Manage internal account operations including account set up etc.
Provide monthly reports to the internal finance team, work with clients or sales managers to actualize billing when applicable
Signing off new campaign approvals and IOs and processing billings
What You Bring to the Role
BA/BS degree in marketing, advertising, technology, or media field.
3-5 years of experience in brand advertising, media sales, and/or online advertising experience, experience in client solutions or client-facing roles, ideally in data and/or SaaS.
Strong knowledge of performance media, auction, and biddable digital advertising buying
You possess a high level of compassion and pay close attention to the needs of customers.
Experience using CRMs and/or Client solutions software.
Strong analytical skills in delivering insights
Highly organized with strong attention to detail
Self-starter, a fast learner with a can-do spirit.
Creative, outside-the-box thinker and strategist
Excellent communication and interpersonal skills.
Proactive learner, with the ambition to develop personally
Ability to work independently as well as a team player and collaborator
Excellent verbal and written skills.
