Our Client:
Our Client is a luxury retail brand that originated in France. We are looking for a Client Care Manager to lead the regional client care team.
Job Responsibilities:
Lead the Client Care Centre Network:
• Manage outsourced networks with a focus on performance, ensuring they adhere to high standards and contribute to service advancements.
Exceptional Service Delivery:
• Ensuring an exemplary service experience that consistently surpasses client expectations, thereby deepening brand loyalty with each interaction..
Retail Collaboration and Relationship Management:
• Establishing and maintaining close collaborative ties with retail store managers to ensure that the client service ethos is consistently executed across all customer touchpoints.
Spare Parts Inventory Management
• Achieve precision in stock management by balancing availability with cost-effectiveness; liaise with HQ for seamless fulfilment operations.
Monitor Costs & Optimize Revenue from Repairs:
• Conduct cost reviews per market for optimization opportunities that preserve or enhance service quality.
Community, Project & Development Initiatives:
• Identify sector growth opportunities; trial new initiatives that could be scaled regionally pending success.
Job Requirements:
· Degree holder with at least 8+ years experience in Customer Service/After-Sales management, preferably in luxury market
· Excellent communication and presentation skills, with excellent fluency in spoken and written English
· Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill
· Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
Registration No: R22104771
EA Licence No: 22C1376
