6mths Call Centre #HMS
Any 5 days: Mon to Sat (MUST to work on Mon, Tues & Sat)
OR
Monday 9am-5pm Tue – Fri 10am-2pm / 11am-3pm Saturday (as per schedule) 8am-1pm 10am to 3pm
6 months
Ubi
13 per hour
Act as the first point of contact for the customers
- Supporting Client’s calls using the following site
- Candidate to take on calls
- Most of the knowledge is available online. Otherwise, it will be escalated through an escalation matrix to the
team in PA for further assistance
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to
customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
How to Apply: send your resume to: [email protected] or Telegram me @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
