Our client is a prominent company specializing in the design, installation, maintenance, and modernization of elevator systems. Established with a focus on providing high-quality vertical transportation solutions, the company has established itself as a trusted partner in the industry.
Working Location: Yishun
Working Hours: Mon - Fri, 8:30am - 5:30pm
Contract Duration: 12 months (Renewable / Convertible)
Job Responsibilities:
- Act as the primary contact for designated accounts, ensuring ongoing and proactive communication.
- Build and maintain robust relationships with key stakeholders to understand their needs and goals.
- Collaborate closely with internal teams (e.g., operations, customer support, technical) to ensure smooth service delivery.
- Identify opportunities for upselling or cross-selling within assigned accounts to boost revenue.
- Propose new solutions to address evolving client needs.
- Negotiate contract renewals to maintain client satisfaction.
- Assist in creating strategic account plans to foster growth in key accounts.
- Create comprehensive service reports, detailing performance metrics, problem resolution, and client feedback.
Job Requirement:
- Bachelor’s degree or diploma in Business, Marketing, or a related field.
- 3-5 years of experience in account management or customer service, ideally in a technical or engineering-related industry.
- Excellent communication, negotiation, and presentation skills.
- Ability to handle complex client issues with diplomacy, patience, and confidence, reflecting high professionalism.
We regret that only shortlisted candidates will be notified
Ng Siew Thien
JAC Recruitment
EA Licence Number: 90C3026
Registration Number: R22107842
