This position will report to the COO, whose main job scope focuses on delivering digital payment solutions across the company products and ecosystem.
Responsibilities
- Manage product development and implement delivery strategy on centralized/corporate-driven products and services (Integration, API, portal, reporting, analytics tools).
- Manage product delivery of customer-vertical-specific payment through partnership with technology and marketing team.
- Collaborate cross-organizationally with sales, marketing, service quality, operations, risk management, and other relevant functional areas to manage all aspects of product and solution rollouts.
- Assume ownership and responsibility of overall scope, quality, budget and schedule for product delivery from initiation through successful implementation.
- Continually anticipate, identify risks and issues and prioritize, mitigate, manage and own the resolution.
- Generate and continuously maintain reporting data for respective products, reporting to upper management as necessary.
- Assist inter-team to:Manage and develop external vendor or service partner relationship for development and delivery plan on 3rd party products.
Work closely with strategic partners on payment integration, product packaging and solutions, including support and implementation of proposition and customer focused strategy. - Support cross-functional/cross-country teams in continuous customer engagement to improve our products and enhance our value proposition in each local market.
- Review processes with a view to improving them continuously.
- All other duties as assigned.
Personal Competencies
- Be a self-starter, with the ability to work independently and to cope with a fast-changing environment.
- Self-motivated with strong analytical skills.
- Highly organized and able to prioritize.
- A resourceful problem solver, with a strong sense of ownership.
- Sound awareness and sensitivity to cultural differences and diversities.
- Full of drive, strong business acumen, leadership skills and ability to influence for results.
- Out-of-the-box thinker, customer experience focused.
- Effective communicator with the ability to convey messages clearly and concisely.
Qualifications:
- 4 - 6 years of work experience with at least 3 years in product/project management.
- Degree holder in Business Management, Finance, IT or related disciplines, or related work experience.
- Knowledge in the payment industry preferred – payment network, processor, solution supplier, gateway providers or card issuer/acquirer.
- Bonus to have:
- Knowledge of industry compliance standards like PCI, EMV, etc.
- Project management skills
- Experience with Agile project management and tools supporting agile methodology
- Proficiency in written and spoken English; good command of Chinese (Cantonese and Mandarin) is a plus.
- Excellent presentation, interpersonal and communication skills in face-to-face environment or in phone/video calls.
