Senior Executive, Salesforce/Service Cloud
M-F, 8.30am to 5.30pm
$5,500 max x 13 + VB
One Marina
Must have experience in salesforce or service cloud.
Roles and Responsibilities
· Enhance the functionalities of Service Cloud (Salesforce's CRM product) as a business team such as improving UI, UX and CX.
· Lead Regional Headquarters to improve customer service quality in frontlines through Service Cloud functionalities
· Oversee chat quality management for Offshore chat agents
· Engage in Service Cloud related KPI activities such as Communication Quality and Case Management Quality
· Promote and increase the usage of new communication channels such as Chat, Webform, Leave a Message
· Analyse service performance, particularly in communication quality across various channels (Chat, Webform, Leave a Message)
How to Apply: send your resume to: [email protected] or Telegram me @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
