JOB SUMMARY
The Customer Relations Specialist is responsible for delivering exceptional service to tenants and residents, acting as the main point of contact for all customer-related inquiries and issues. This role involves managing tenant relationships, addressing concerns, and ensuring a smooth and positive experience for all residents. The ideal candidate will have excellent communication skills, a customer-focused mindset, and a strong understanding of property management operations.
Key Responsibilities
Tenant and Resident Relations
- Serve as the first point of contact for all tenants and residents, responding to inquiries, complaints, and requests in a timely and professional manner.
- Build and maintain strong relationships with tenants by providing personalized and attentive service.
- Conduct regular check-ins with tenants to ensure satisfaction and address any issues proactively.
Customer Service Management
- Handle all incoming communication (phone calls, emails, text messages) from tenants and residents, ensuring prompt and effective resolution of issues.
- Manage service requests and coordinate with the maintenance team to ensure timely completion of repairs and other tasks.
- Follow up with tenants to confirm that issues have been resolved to their satisfaction.
Lease Administration Support
- Assist in the lease administration process, including onboarding new tenants.
- Ensure that all lease-related inquiries are handled accurately and efficiently.
- Support the team in preparing and issuing lease documents and notices.
Property Management Assistance
- Provide administrative support to the team, including maintaining records, updating databases, and preparing reports.
- Assist with the coordination of property inspections, move-ins, and move-outs.
Complaint Resolution
- Address and resolve tenant complaints in a calm and professional manner, escalating issues to the Key Executive Officer when necessary.
- Implement conflict resolution strategies to maintain a positive and harmonious living environment.
Qualifications
- No prior experience in property management required, training will be provided.
- Minimum of 1 year of experience in customer service, property management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in Microsoft Office and is receptive to use various apps.
- Ability to multitask and manage time effectively in a fast-paced environment.
Desirable Skills
- Strong multi-tasking skill and attention to details.
Working Conditions
- Option for flexible
- The role requires regular interaction with tenants and residents, often in a busy or high-pressure environment.
- Commute between office and various projects.
- May require occasional evening or weekend work to attend to emergencies.
