About REKOOP: REKOOP is a sanctuary of wellness, offering a range of treatments from soothing spa services to holistic therapies like Reiki. We pride ourselves on providing exceptional customer service and a welcoming atmosphere where clients can unwind and rejuvenate.
Job Description: As a Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their visit. Your role is to address customer queries, provide information about our services, and assist with bookings.
Key Responsibilities:
● Customer Interaction: Greet clients warmly upon arrival and assist them with check-in procedures.
● Service Knowledge: Provide detailed information about our wellness packages, treatments, and holistic therapies.
● Query Resolution: Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
● Booking Management: Handle appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
● Feedback Collection: Gather client feedback to help improve service delivery and customer satisfaction.
● Administrative Support: Assist with day-to-day administrative tasks, including maintaining client records and processing payments.
Qualifications:
● Previous experience in customer service, preferably in the wellness, hospitality, or luxury sectors.
● Excellent communication and interpersonal skills.
● Ability to handle multiple tasks simultaneously in a fast-paced environment.
● Strong problem-solving skills and attention to detail.
● Friendly, empathetic, and patient demeanor.
Why Join Us?
● Competitive salary with benefits.
● Work in a peaceful environment dedicated to health and wellness.
● Opportunities for growth and development within the company.
