Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?
Are you:
- Passionate about working with people?
- A creative thinker with a positive attitude & outlook?
- A strong dynamic communicator able to collaborate effectively?
- Willing to learn, adapt & grow in a fast paced work environment?
WANT TO MAKE A DIFFERENCE?
This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.
Key Responsibilities:
Team Leadership:
- Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
- Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
- Lead by example through active participation in sales calls and customer interactions.
- Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
- Recruit high potential team members and ensure they are well-equipped to meet their targets.
Sales Management:
- Take ownership in leads assignment, leads generation.
- Develop and implement effective sales strategies and campaigns.
- Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
- Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
- Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
- Responsible in generating management reports, team’s commission statement.
- Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
- Ensure compliance with relevant laws, regulations, and company policies during telesales activities.
Customer Interaction and Issue Resolution:
- Handle escalated customer inquiries and complaints in a professional manner.
- Ensure exceptional customer service delivery and maintain high customer satisfaction levels.
Training and Development:
- Mentor team members on closing techniques, product knowledge, and company policies.
- Define training needs and measure training effectiveness.
- Hands-on in developing and fine-tuning sales scripts.
Collaboration:
- Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
- Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
- Ad-hoc participation in roadshows to close sales on-site as and when required.
Requirements:
- 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
- Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
- Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
- Strategic thinker with excellent organisation skills.
- Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
- Excellent managerial skills with a knack for building rapport and influencing others.
- Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
- Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
- Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
- Bachelor degree in Business, Sales, or a related field.
- Certified with BCP and PGI is a must.
