Job Description
Responsibilities
- Work in shifts 8am to 8pm and 8pm to 8am.
- Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
- Monitor system performance, detect anomalies, and ensure uptime and availability of services.
- Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
- Work closely with L1 support to ensure a seamless escalation process for complex issues.
- Collaborate with development teams to identify and resolve recurring issues or system bugs.
- Perform root cause analysis and provide recommendations for system improvements.
- Document technical issues, solutions, and best practices for future reference.
Requirements
- Minimum 5 years of Production Support experience.
- Minimum Java development skills will be added advantage.
EA Number: 11C4879
