Before you read any further, here's what it's like to work with us at an escape game located at The Centrepoint in Orchard:
https://www.tiktok.com/@trappedescaperoomsg/video/7392108088507026695?lang=en
https://www.tiktok.com/@trappedescaperoomsg/video/7275680606065855745?lang=en
Seems fun and exciting? Well that's what all our team members say about working with us!
If you have good time management skills, can multitask effectively, and are outgoing, fun, cheerful, optimistic, and honest, we’d love for you to join our growing team!
Responsibilities:
- Manage, oversee, and execute the daily activities of the store
- Training of new staff & mentor newbies such as part-timers and interns
- Ensuring props and shop is well maintained and clean
- Lead and motivate the staff in achieving sales objective, service excellence and operational compliance
- Supervise the work performance of the junior part-timers and full-timers
- Handle customers’ complaints, enquiries, and feedback in store via phone call or walk in, and/or through guiding junior staff regarding handling complaints
- Effectively training part-timers and junior full-timers in daily operations, product knowledge, and promotions
- Attend to part-timers’ queries about props, roster, and other daily operations
- Send in requested reports in a timely manner to reporting Head
- Achieve operational excellence through exceptional customer service
-Responsible for establishing excellent customer relationship and generate sales leads by providing professional advice and consultation to customers
- Reply to customers via email/phone in an excellent standard
- Manage inbound inquiries from corporate accounts and handle the entire sales process for team-building events at our escape room. This includes addressing client needs, presenting escape room experiences designed for team-building, negotiating terms, and finalizing agreements to enhance corporate team cohesion and drive business growth
Our corporate clients range from Fortune 500 companies to esteemed government agencies.
Location: The Cathay (Dhoby Ghaut)
Salary: Up to $2,750, including commissions and performance-based incentives
Requirements:
- Outgoing personality, bubbly, strong command of English (spoken)
- Diploma with past working experience
- Enjoys interacting with customers
- Manages time well
- Not afraid of horror movies or scary props as the games are of horror in nature
- Able to work weekends and public holidays
- Able to multitask
- Responsible and committed
- Excellent work ethics and honest
- Able to digest information and act swiftly
- Eager to learn new things and experience new things daily
- Leadership qualities to guide newbies
Working Hours: 44 hours a week - shift work. 10.30am to 7.30pm/8.30pm or 12pm/1pm to 10pm
Benefits: Career growth for senior roles/ managerial roles. Increment in salary based on performance.
Interested candidates, please send in your resume and a recent photo to corporate(at)trapped.sg
