LOVE, NILS is a Singapore-registered IPC charity; our mission is to provide support to children with cancer and their caregivers to enable them to thrive.
We are seeking a Programme & Strategy Executive that will work in a team to successfully plan and organise programmes that provide meaningful psychosocial support to our beneficiaries. This role will ensure positive programme impact, strong beneficiary engagement and is vital for the charity to deliver on its vision and mission of providing high quality supportive programmes to children with cancer and their families.
This is a highly collaborative role that works with a diversity of partners and community groups. This role will liaise directly with beneficiaries regarding programme offerings and enrolment, manage programme and event logistics, collect and maintain programme data, and ensure successful programme delivery. Effective assessment and being solutions driven is key to improving the programmes we offer.
Reports to: Programme & Strategy Manager
Work arrangement: Hybrid (in office & work from home)
Compensation: Basic monthly + yearly performance bonus
RESPONSIBILITIES
Programme Management and Logistics
- Ensure smooth planning, coordination and execution of operations for all programme logistics
- Collaborate with stakeholders to ensure successful programme delivery, including special events throughout the calendar year
- Meet regularly with stakeholders to establish and grow positive working relationships
- Utilise Case Management System (Octopus 8) to collect and evaluate programmes data for quality, efficiency and effectiveness in accordance with the Personal Data Protection Act (PDPA) of Singapore
Community Management and Communication
- Create a strong sense of community by communicating with families in a sensitive, positive and supportive manner
- Serve as an information resource to families and facilitate communication directly with beneficiaries to promote programme offerings, answer inquiries, and enrolment and exit of programmes
- Serve as a trusted ambassador for the charity, promoting and increasing awareness to the community, listening and gathering valuable feedback on the ground
- Participate actively in initiatives to promote programmes
Evaluation and Reports
- Monitor and measure programme performance (KPIs) to optimise results against programme goals and adhere to approved budgets
- Research and analyse what other similar social service agencies / charities are doing locally and internationally
- Collect programme impact data — including feedback, testimonials and surveys — for impact analysis, annual report and programme evaluation
- Provide solutions to improve our programmes
REQUIREMENTS
- Strong passion and dedication to serve in the social sector
- Bachelor's Degree in social work, psychology or related field
- 1+ years experience in Programme Management or related field
- Previous experience working or volunteering in non-profit or social service agencies a plus
- Strong empathy and interpersonal skills with excellent communications skills (both verbal and written)
- Enthusiasm for working with children and families
- Ability to manage multiple complex projects at once
- Resourceful, self-motivated and target driven with a keen sense of innovation
- Flexible to work occasional weekends and evenings (time off in lieu will be given)
Join our team as we encourage career development and future prospects in the organisation!
