The incumbment supports the Senior Manager IT to manage the Information technology operations function of SIN Branch, which includes day-to-day IT operational and maintenance of ENBD Singapore branch IT system and network infrastructure, but not limited to the followings.
- Provide desktop support to business users, attends to any technical and operational issues on IT hardware, software and network related problems
- On-and off-boarding staff and desk movement.
- Provides basic administration support of Windows production servers
- Provides support to business users on video conferencing on Microsoft Service Hub using MS Team, VoIP on Avaya IP phones/Softphones and IPC turrets for Treasury
- Maintenance of local server room that equips with system racks, fire suppressing agent, UPS, water leakage, humidity control, etc.
- Hardware and equipment inventory management. Technology refresh of end-of-life IT endpoints/assets
- The person has to assist in IT project initiatives and implementation for SIN branch as well.
- Being 1st level support on ENBD Group application systems, escalate any outstanding application and system issues to Head Office (HO) IT for advice and resolution. Works and liaises with HOIT on weekend activity and performs sanity check/testing.
- Escalation and management of IT incidents (Remedy) and problem management tickets, ensuring timely resolution and adherence to Service Level Agreements.
- Manage and support daily/month-end local MIS reporting for Treasury, Finance and Operations departments.
Requirements:
- Bachelor or Diploma in IT with at least 5 years working in an IT department
- Preferrable experienced in banking environment
- Knowledge of Windows Server 2016/2019 – Active Directory and domain services, file and print management, etc.
- Good understanding of IT network infrastructure on Firewall, Router, Switch, Network Access Control, Aruba Wireless controller and Clearpass, etc. to perform basic network troubleshooting.
- Basic understanding of Microsoft Access’s VBA programming to manage daily MIS reporting.
- Microsoft Office 365 application, essentially Outlook, Excel, Word, PowerPoint, etc.
- Independent, proactive and self-motivating
- A team player with excellent interpersonal skills
