Key Account Manager

Job Summary:

The Key Account Manager is responsible for managing and expanding relationships with key clients to ensure their needs are met and expectations are exceeded. This role involves developing strategic plans, coordinating internal resources, and providing exceptional customer service to drive growth and retain high-value accounts.

Key Responsibilities:

1. Client Relationship Management:Develop and maintain strong, long-lasting relationships with key accounts.
   Act as the main point of contact for key clients, addressing their needs and concerns promptly.
   Understand clients' business objectives and challenges to provide tailored solutions.
   
2. Account Strategy and Planning:Create and execute account plans to drive growth and achieve business targets.
   Identify opportunities for upselling and cross-selling to increase account value.
   Monitor account performance and adjust strategies as necessary to meet goals.
   
3. Sales and Revenue Generation:Develop and present proposals, negotiate contracts, and close deals.
   Collaborate with the sales team to align strategies and share insights.
   Track and report on sales metrics and performance for key accounts.
   
4. Coordination and Communication:Work closely with internal teams (e.g., marketing, product, customer support) to ensure the delivery of high-quality services and solutions.
   Coordinate and lead meetings and presentations with key clients.
   Facilitate smooth communication between clients and internal departments.
   
5. Customer Service and Support:Address and resolve client issues or complaints in a timely manner.
   Provide exceptional customer service to enhance client satisfaction and loyalty.
   Conduct regular check-ins and reviews with clients to ensure satisfaction and identify areas for improvement.
   
6. Market and Industry Knowledge:Stay informed about industry trends, market conditions, and competitors.
   Use market knowledge to provide insights and recommendations to clients and internal teams.
   
7. Reporting and Documentation:Maintain accurate records of client interactions, sales activities, and account information.
   Prepare regular reports on account status, performance metrics, and other relevant data.
   

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Minimum of 4 years of experience in account management, sales, or a related role, with a proven track record in managing key accounts.
• Skills:Strong interpersonal and communication skills.
  Excellent negotiation and problem-solving abilities.
  Ability to manage multiple accounts and prioritize tasks effectively.
  Proficiency in CRM software and Microsoft Office Suite.
  
• Attributes:Results-oriented with a focus on client satisfaction.
  Self-motivated, proactive, and able to work independently as well as part of a team.
  

Working Conditions:

• Office-based position 5 and half days.
• Occasional travel may be required to meet clients or attend industry events.