- Answering customer inquiries, resolving issues, and providing information about products or services.
- Diagnosing and troubleshooting customer issues, often requiring knowledge of the company's products or services.
- Accurately recording customer interactions and transactions in the company's database.
- Contacting customers to ensure that their issues have been resolved or to provide additional information.
- Meeting performance targets such as call handling time, customer satisfaction scores, and sales quotas.
- Working with colleagues and supervisors to address complex issues, share information, and improve processes.
- Managing challenging or upset customers with professionalism and empathy.
Requirements
- Availability to work various shifts, including evenings, weekends, and holidays, depending on the call center’s operating hours.
- Understanding and adherence to company policies, procedures, and data protection regulations.
- Familiarity with technical concepts and the ability to troubleshoot technical issues.
Please send in your latest resume to [email protected] or contact Tammy Yap at +65 64160542
*Only shortlisted candidates will be notified*
Tammy Yap Yong Qi (R24121217) | Employment Agency Licence No:04C3537
