Primary Responsibilities
- Manpower Planning: Oversee the deployment team to ensure all Food & Beverage (F&B) shifts are adequately staffed. Address non-critical manpower gaps and escalate critical shortages, and implementing contingency plans as needed while ensuring optimum productivity for the division. Supervise the processes for:
- Deployment of staff
- Scheduling for Inductions Programs
- Submissions to relevant authorities
- Support the review and analysis of historical trends for Deployment
- Strategic Planning: Formulate detailed strategies for the rostering process. Conduct process mapping to enhance efficiency within rostering operations.
- HR Partnership: Work closely with the HR to integrate new F&B team member induction and skill assessment processes into the rostering system. This collaboration ensures that staffing aligns with the capabilities and development needs of the workforce.
- Outlets Coordination: Liaise with individual outlets to facilitate efficient cross-deployment, optimizing resource allocation and addressing unique operational demands.
- Regular Communication: Maintain ongoing, open communication channels to ensure rostering practices are consistently aligned with the division’s overarching objectives.
- Project Management: Coordinate and execute projects, ensuring on-time completion. Manage the implementation of a comprehensive rostering system, which includes manpower scheduling, pre-deployment processes, and absence management.
- Change Management: Design and implement a change management strategy for taking over rostering duties from the individual business units to Deployment Team, while building confidence within the division.
Requirements
- Must possess at least Diploma/Advanced/Higher/Graduate Diploma or equivalent practical experience.
- Proven ability in written and verbal communication.
- Some prior experience in implementing changes, system enhancements, and business process optimization is preferred.
- Established leadership skills, with a demonstrated capability to lead, coach, and motivate a team.
- Strong analytical and problem-solving abilities.
- Ability to multitask and thrive in a dynamic, diverse environment.
- Proficiency in Microsoft Office suite.
- Knowledge of F&B operations is beneficial.
