Primary Responsibilities
Front Office Operation
· Manage daily room’s assignments, ensuring that all guest preferences (e.g., bed type, specific room views, high-floor rooms, connecting rooms, parties travelling together, VIPs, long stay, high category, high paying assignments etc) are met.
· Coordinate with Housekeeping to ensure that rooms are cleaned and prepared in a timely manner according to the day’s arrivals.
· Work closely with the Front Desk to accommodate last-minute requests and changes.
· Monitor room inventory to maximize occupancy and revenue, considering upgrades, early departures, and stay extensions.
· Ensure that all rooms are assigned correctly accordingly to the hotel’s booking system and occupancy.
· Serve as the central point of contact between the Front Office, Housekeeping, and Maintenance teams for room readiness and issues.
· Communicate room status updates to the Front Desk team including any changes or delays.
· Work closely with the Maintenance/Engineering team to ensure that any room-related issues (e,g., repairs, maintenance) are addressed before guest check in.
· Manage the Out of Order (OOO) and Out of Service (OOS) rooms and ensure they are promptly returned to inventory once issues are resolved.
· Generate daily room status reports, including occupancy, arrivals, departures, and special requests, and share them with relevant departments.
· Work proactively to prevent and resolve overbooking situations, ensuring that guests are accommodated appropriately.
· Train and support Front Desk agents on room assignment procedures and best practices.
· Assist in training new staff members in room control processes and systems.
· Use the Property Management System (Opera Clouds) and any other relevant software to manage room assignments and update room statuses.
· Ensure all guest information is accurately recorded and maintained in Opera Clouds.
· Adhere to all hotel policies and procedures, including those related to guest privacy and date protection.
· Ensure compliance with health and safety regulations, particularly in the assignment of rooms.
Team Management
· Provide department orientation and training of the hotel service standards, procedures and programs
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
· Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
· Be fully conversant with hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel.
Only shortlisted candidates will be contacted. Thank you.
