Summary of Role
We are seeking a seasoned Service Line Specialist with a strong background in Workday to join our multinational corporation.
With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.
Role Responsibilities
Market Leadership
- Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
- Provides subject matter expertise to proposal development and overall solution.
Relationship Management
- Executes and manages the account plan within function/specialism under the guidance of the Client Partner
- Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
- Client Relationship Management; engage with CXO, VP and Director level clients
Business Development & Pre-Sales
- Responds to and deliver on client requests; responds to RFP’s
- Identifies opportunities, makes proactive proposals to client in line with account strategy
- Obtains the approvals to pursue opportunities
- Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
- closely with Client Leadership Team
- Secures revenue renewals related to their sales specialisms
- Engages the relevant internal Cognizant teams and service lines team for developing solutions
- End to end account management including account forecasting, budgeting and operations
- Handles risks and issues related to the account, including delivery oversight
- Creates and presents account QBR presentations and executive status reports
Experience & Skills
- Must have extensive experience and expertise in Workday.
- Proven track record of improving service line efficiency and client satisfaction.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to lead and manage projects effectively.
- Commitment to staying abreast of industry trends and technological advancements.
- Adept at training and mentoring team members on new technologies and processes.
- Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
- Recent experience working for IT professional services or management consulting firm(s)
- Recent experience managing global service delivery model(s)
- Excellent problem solving, business communication (written & oral), and client management skills are
- essential
- Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
- with agreed targets
- Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
- account per pre-agreed targets.
- Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
- particularly with highly diverse teams
- Ability to work collaboratively in a virtual and highly-matrixed environment
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
