Position Purpose
The APAC IT Collaborative Infrastructure team operates systems for (Messaging, Internet) all vital components used daily by all APAC employees.
Responsibilities
• Ensure quality of IT services (Capacity Management, Monitoring, Continuity, Controls, Incident & Problem management, Change Management).
• Manage messaging infrastructure (M365, MS Exchange, Lotus Domino, IronPort).
• Manage Mobile Device Management infrastructure (MobileIron, MS Intune).
• Manage Instant Messaging infrastructure (MS-Teams, MS-Skype for Business, Symphony).
• Manage Compliance and Legal Archiving infrastructure (Veritas Enterprise Vault).
• Contribute to, and execute, our recovery plan for BNPP IT for messaging services.
• Manage the flow of End-User (Requests/Incidents) in the appropriate workflows (Service-Now, SailPoint).
• Ensure that work processes are documented.
Job Description:
- Tertiary qualification in IT (Computer Sciences or Engineering).
- ITIL v2 Certification (Foundation being the minimum).
- 7 years of direct IT experience in a comparable role with another financial institution.
- Advanced technical knowledge of (M365, MS Exchange, Lotus Domino, IronPort, MobileIron, MS-Teams / Skype for Business, Symphony).
- Knowledge of Compliance and Legal Archiving (Veritas Enterprise Vault, Merge1) definitely a plus.
- ITSM and Project Management skills.
- Client Focus (Group Competency).
- Decision-Making Skills (Group Competency).
- Taking Initiative (Group Competency).
- Ability to Learn (Group Competency).
- Flexibility to work in shifts or weekends (if required)
Ivy Tham Yi Ru (R1104692)
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