We are looking for a Product Analyst on a 12-month renewable contract basis to support our project in Singapore.
Responsibilities
· Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix).
· Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
Qualifications
· 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve ,tandem
· Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyser
· Experience in Production Support(Unix / SQL), Unix Server Administration
· Exposure to IMS DB/DC, REXX
· Experience with banking or financial industry
Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
· 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
· Excellent written and verbal communication skills (English)
· Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
· Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
· Strong operating system knowledge in Unix and Windows including strong scripting skills
· Must have experience with Oracle, DB2 and PL/SQL query performance tuning
· Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
· Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
· Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
· Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
· Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
· Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
· Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
· Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
· Ability to suggest, implement ideas for enhancing the customer
· Leads End-to-End maintenance responsibility of all production services related to technology.
· Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
· Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
· Ensure production and performance SLAs are met and escalate issues which needs attention.
· Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.
· Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services.
· Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
· Exercises judgment within defined procedures and practices to determine appropriate action.
· Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
· Should have increased awareness and exposure to basic technical principles, concepts and techniques.
· Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
· Support of on-call rotation for off-hours and weekend support as needed
