A Logistics Manager at Alfon International is responsible for overseeing and executing logistics projects, managing the end-to-end supply chain process, and ensuring the successful delivery of goods (beverages). The role requires strong leadership, planning, and coordination skills to handle logistics operations, especially in time-sensitive or large-scale projects. Here’s a typical job description for this role:
Key Responsibilities
- Work with colleagues to maintain a daily/weekly work schedule to cover day-to-day business priorities.
- Manage and monitor Operations’ KPIs, including P&L planning
- Order inbox assignments & management, order entry for orders received via electronic and manual methods, processing credits and debits, inbound phone calls, replacements, returns, complaints
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Manage inventory, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, plan routes and process shipments
- Oversees, directs, plans and supervises the entire function and all related functionalities.
- Strong knowledge in Operations Management and Process Improvement.
- Resolve all service level issues in a timely manager and maintain strong customer relationship.
- Create solutions and value-added services to meet customer's current logistics requirements.
- Manage and direct a team to achieve turnaround standards for response to enquiries and delivery
- Serves as the first escalation point for product returns and customer credit requests
- Develop and provide periodic standardized reports on KPIs.
Team Management:
Lead and manage a team of warehouse staff, assigning tasks and ensuring effective collaboration.
Provide coaching and guidance to team members, ensuring adherence to project timelines and performance standards.
Requirements
· Minimum 2 to 4 years of experience in warehouse and logistics environment or relevant experience preferred. Preferred Diploma in Logistics or equivalent.
· A hands-on person who is resourceful, organized and meticulous with an eye for details.
· Proactive team player with integrity and enthusiasm.
· Strong analytical skills to review both financial and operational data.
· Possess strong drive to strive for success
· Ability to manage a tough team
· Able to prioritize and multitask
· Good written and communication skills
Other skills and/or experience considered advantageous
· Handling FMCG products experience.
Work Schedule
Monday - Friday 7.30am to 4.30pm
Saturday - 8 to 1pm
