TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety policy team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will i be doing?
- Draft, analyse and update policies for Nepal, Sri Lanka and other South Asia markets, leveraging local insights which are in line with our global approach to Trust and Safety.
- Formulate policy enforcement strategies for high-harm areas such as Hate, Violent Behaviors and Dangerous Actors, Mental Health, Integrity and Authenticity and Human Exploitation, specific to Nepal and other South Asia markets.
- Oversee the creation and maintenance of policy guidance and training documents for high-harm policy areas in Nepal, Sri Lanka and other South Asia markets, for moderators and internal Trust and Safety teams.
- Act as the policy point of contact for Nepal, Sri Lanka and other South Asia in coordination with local and global stakeholders, and respond to content related emergencies.
- Manage cross-team relationships, in particular with senior regional stakeholders, collaborate with Product, Operations, Legal, Public Policy and Public Relations teams to build consensus on and improve content policies.
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends in Nepal, Sri Lanka and other South Asia markets, to predict and prevent violations of TikTok's Community Guidelines.
Qualifications
What should i bring with me?
Minimum Qualifications
- Experience in policy development, policy enforcement, or public policy, specifically in technology/social media/content.
- Business fluency in English and Nepali or Sinhala, proficiency in any other Nepalese or Sri Lankan regional language is a plus.
- Deep understanding of Nepal, Sri Lanka and broader South Asia, including local cultural norms, public discourse on content safety considerations.
- An in depth understanding of the impact of technology, media, cultural trends relating to content safety. Preferred Qualifications
- Excellent oral and written communication skills and an ability to communicate complex ideas to multiple stakeholders.
- Demonstrated systematic thought process regarding policy in an applied setting, including the ability to exercise good judgment and presence of mind in high-pressure, ambiguous situations.
- Optimistic, thoughtful, and a self-starter who can own the ideation, prioritisation and execution of critical policy projects.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
